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What will customers see on their statement?

By default payments made via the Paddle checkout will appear on the customer’s statement as PADDLE.NET* PADDLE. This is referenced on the customer’s receipt for utmost clarity.

You are able to modify the statement description that will appear on the customer’s statement though the Checkout Settings page in your Paddle dashboard. We recommend using a name here that is clear and recognisable to your customers in order to avoid disputes & chargebacks.

Your chosen customer descriptor will appear on the customer’s statement as: PADDLE.NET* EXAMPLE. Note that your chosen descriptor can only have a maximum of 10 characters in length.

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