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What will customers see on their statement?

By default payments made via the Paddle checkout will appear on the customer’s statement as “PADDLE.COM”. This is referenced on the customer’s receipt for utmost clarity. You are able to edit the statement description in your settings, and we encourage you to do so for a better customer experience.

You’re able to edit your the description that will appear on the customers statement at: Settings > Checkout Settings > Statement Description.

We recommend using a name here that is recognisable to customers in order to avoid disputes & chargebacks.

The customer descriptor will appear on the customer’s checkout as: PADL*ACMELTD. Note, your chosen descriptor must be a maximum of 10 characters in length.

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