Dunning Management Software

Reduce churn. Recover more revenue. Automatically.

Retain is Paddle Billing’s built-in retention toolkit, helping you recover failed payments, reduce cancellations, and increase LTV - at no extra cost.

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Cut failed renewals

Proactive Dunning systems prevent and resolve failed payments due to expired cards on your behalf.

Best-in-class offboarding

Automated cancellation flows learn and offer personalized retention offers to keep users subscribed.

Actionable customer insights

Gather cancellation insights to help you diagnose the root cause for customers leaving your platform.

Customer retention is the foundation of growth

Customer retention is crucial for the health of SaaS, app and digital product businesses as it increases customer lifetime value. Retaining customers is more cost-effective than acquiring new ones, with acquisition costs being significantly higher.

Retain gives you best-in-class tools to beat churn

Payment failure recovery

Fully automated Dunning with the highest payment recovery rates on the market.

Retain automatically offers optimized cancellation flows

Automated cancellation flows

Give users considering cancelling a plan personalized offers and gather valuable product insights before they're gone for good.

Automatically increase LTV

Intelligently reach out to the right users to provide annual plan upgrades, boosting lifetime value.

Fully localized

Speak your customers' language. Automatic translation on all your recovery messaging.

Cross-platform retention

Reach your customers where they are, regardless of platform.

Secure & data compliant

Retain is SOC2 certified and fully compliant with GDPR and other local data collection regulations.

Retain with Localization is a key part of your retention strategy. It took zero setup, automatically figured out what language customers prefer, and targeted them with the right message at the right time.

Nate GiacaloneGroup Product Manager | WHOOP

Keep more of your subscribers and boost LTV with no technical lift

Retain plugs right into your existing billing system and works automatically in the background to help prevent churn. Keep development time to a minimum with Paddle Retain.