I purchased something via Paddle and want a refund.

You can get help with your subscription as well as request a refund via our Order Support team on paddle.net.

I’m tax exempt, how do I get a tax refund?

Please head to paddle.net and request a tax exemption, in your request include the information about what you’re purchasing and have your tax exemption certificate ready.

Who is Paddle?

Paddle.com is a Merchant of Record that provides payment support to thousands of software companies worldwide. When you buy a product or a subscription developed by one of the software companies that sell using our platform, Paddle is the company you are purchasing from and is responsible for charging you for the product you've bought. However, the developer licenses the product itself and will continue to support it.

Where can I find Paddle’s Terms and Conditions for Buyers?

Our Buyer terms and conditions can be found here.

Which payment methods are supported?

We are supporting many payment methods from credit cards to PayPal. A detailed breakdown of our supported payment methods can be found here.

Which countries do you charge sales tax for?

When a customer purchases a product via Paddle, the country from which they are making the purchase may charge sales tax or VAT. Paddle is registered and able to handle sales tax and VAT payments for the regions listed here. 

From which countries will I not be able to purchase products through Paddle?

Paddle is unable to support payments originating from the countries listed here.

What is Paddle’s Privacy Policy?

You can find our Privacy Policy here. More details about security at Paddle can be found on security.paddle.com.

I need a Certificate of Residence, where can I get it?

You can find all Certificates of Residences here.

Where can I find more information about Paddle as the Merchant of Record?

Head over to our website here to learn more about the relationship between Paddle, the software supplier and the buyer.