How to set up Slack Alerts with Relay.app

Q: How to set up Slack Alerts

How to set up Slack Alerts in Paddle You can set up Slack Alerts for your subscriptions transactions payment attempts and new customers in Paddle via Relaya

You can set up Slack Alerts for your subscriptions, transactions, payment attempts and new customers in Paddle via Relay.app.

We do not take any responsibility for the product and do not provide technical support for these plugins. For any questions or support needs, you will need to reach out to Relay support directly (support@relay.app, https://relay.app)

In this documentation, you can find all the below instructions:

Set up alerts for Paddle in Slack
Set up alerts in Slack for all new Subscriptions
Set up alerts in Slack when a Subscription is canceled
Set up alerts in Slack for all new Transactions
Set up alerts in Slack for all Transactions under a certain price
Set up alerts in Slack for all Transactions over a certain price
Set up alerts in Slack when there is a failed Payment Attempt

Set up alerts for Paddle in Slack

You can set up alerts for Paddle in Slack for a number of events including:

New Subscriptions
Subscription Cancellations
New Transactions
New Transactions under a certain price threshold
New Transactions over a certain price threshold
New Payment Attempts

Note that the integration is powered by Relay.app (https://relay.app). We do not take any responsibility for the product and do not provide technical support for these plugins. For any questions or support needs, you will need to reach out to Relay support directly (support@relay.app)

In this example we’ll show how to set up alerts for all new Subscriptions.

First, create an account on Relay.app

Then, hit the + button to create your first workflow.

Click the “Add trigger” button and type to filter for “Paddle”.

Select the event you’d like to alert on. In this example, we select “New subscription added” as the Trigger.

If prompted, connect Paddle to Relay.app

Then, you’ll be able to see relevant preview data in the Preview section of the step. In this example, we can see Subscription data in the Preview section of the “New subscription added” step.

Now, we’ll add a step to send a notification in Slack for this event.

Click “Add step” and type to filter for “Slack.” Select “Send message.”

If prompted, connect Slack.

Configure the Slack message:

Select if you’d like to send the message to a Channel or a DM.

Insert Subscription data by clicking on the + Data button below the text box or by using the @ syntax.

Hover over the Subscription object to see the data fields that are available

Select the data item or category you’d like to include in the Slack message. This example pulls the Customer Name.

There are many other fields that could be used too, including:

Items included in the Subscription
Date the Customer will be charged next for this Subscription
Customer Address (including details of the City, Country Code, Postal Code, Region, and date the address was added)
Business Name, Business Tax identifier, and the time the Business was added
Currency Code
Date the Customer was first billed at

Format the message by typing in plain text and include additional data points.

Click “Test this step”. This will open up a preview area where you can see the subscription the step will be tested with.

When you hit “Test”, it will send a Slack message with this preview data.

Here is an example Slack message.

Turn on the trigger.

You’re all set!

Set up alerts in Slack for all new Subscriptions

Here’s how to set up alerts for all new subscriptions. This is often the same as setting up an alert for all new customers.

First, create an account on Relay.app

Then, hit the + button to create your first workflow.

Click the “Add trigger” button and type to filter for “Paddle”.

Select “New subscription added” as the trigger

If prompted, connect Paddle to Relay.app

Then, you’ll be able to see recent subscription data in the Preview section of the “New subscription added” step.

Now, we’ll add a step to send a notification in Slack for this event.

Click “Add step” and type to filter for “Slack.” Select “Send message.”

If prompted, connect Slack.

Configure the Slack message:

Select if you’d like to send the message to a Channel or a DM.

Insert Subscription data by clicking on the + Data button below the text box or by using the @ syntax.

Hover over the Subscription object to see the data fields that are available

Select the data item or category you’d like to include in the Slack message. This example pulls the Customer Name.

There are many other fields that could be used too, including:

Items included in the Subscription
Date the Customer will be charged next for this Subscription
Customer Address (including details of the City, Country Code, Postal Code, Region, and date the address was added)
Business Name, Business Tax identifier, and the time the Business was added
Currency Code
Date the Customer was first billed at

Format the message by typing in plain text and include additional data points.

Click “Test this step”. This will open up a preview area where you can see the subscription the step will be tested with.

When you hit “Test”, it will send a Slack message with this preview data.

Here is an example Slack message.

Turn on the trigger

You’re all set!

Set up alerts in Slack when a Subscription is canceled

Here’s how you can set up alerts in Slack when a subscription is cancelled. This is often the same as when a customer churns.

First, create an account on Relay.app

Then, hit the + button to create your first workflow.

Click the “Add trigger” button and type to filter for “Paddle”.

Select “Subscription changed” as the trigger

Under “Fields to check for changes” select “Canceled at”

You’ll be able to see recent cancellations data in the Preview section.

Now we’ll set up alerts for this event in Slack.

Click “Add step” and type to filter for “Slack.” Select “Send message.”

If prompted, connect Slack.

Now, configure the Slack message:

First, select if you’d like to send the message to a Channel or a DM.

Insert data on the cancelled Subscription by clicking on the + Data button below the text box or by using the @ syntax.

Hover over the Subscription object to see the data fields that are available

Select the data item or category you’d like to include. This example pulls the Customer Name.

There are many other fields that could be used too, including:

Items included in the Subscription
Date the Customer will be charged next for this Subscription
Customer Address (including details of the City, Country Code, Postal Code, Region, and date the address was added)
Business Name, Business Tax identifier, and the time the Business was added
Currency Code
Date the Customer was first billed at

Format the message by typing in plain text and include additional data points. In this example, we’re pulling the Customer Name and Customer Email.

Click “Test this step”. This will open up a preview area where you can see the subscription the step will be tested with. When you hit “Test”, it will send a Slack message with this preview data.

This is what the Slack message looks like.

Turn on the trigger

You’re all set!

Set up alerts in Slack for all new Transactions

Use Relay.app to set up alerts in Slack for all new Paddle Transactions.

First, create an account on Relay.app

Then, hit the + button to create your first workflow.

Click the “Add trigger” button and type to filter for “Paddle”.

Select “New transaction added” as the trigger.

You’ll be able to see recent transaction data in the Preview section.

Now, we’ll create alerts in Slack for this event.

Click “Add step” and type to filter for “Slack.” Select “Send message.”

If prompted, connect Slack

Now, configure the Slack message:

First, select if you’d like to send the message to a Channel or a DM.

Insert subscription data by clicking on the + Data button below the text box or by using the @ syntax.

Hover over the Transaction object to see the data fields that are available

Select the data item or category you’d like to include. This example pulls the Customer Name.

There are many other fields that could be used too, including:

Discount, Earnings, Fee, Collection Mode, Currency Code, and Checkout URL
Items in the Transaction
Subscription if there is one (including the Items in the Subscription, the Date the Customer will be charged next for the Subscription, and the Subscription ID)
Customer Address (including details of the City, Country Code, Postal Code, Region, and Date the address was added)
Business Name, Business Tax identifier, and the time the Business was added
Date the customer was first billed at

Format the message by typing in plain text and include any additional data points.

This will send a Slack message like this.

Turn on the trigger

You’re all set!

Set up alerts in Slack for all Transactions under a certain price

Use Relay.app to get notified in Paddle when there’s a new Transaction under a certain price.

First, create an account on Relay.app

Then, hit the + button to create your first workflow.

Click the “Add trigger” button and type to filter for “Paddle”.

Select “New transaction added” as the trigger

You’ll be able to see recent transaction data in the Preview section.

Select “Add Filter”

Select “Total Price”

Select “Less than” in the drop down menu.

Type the desired maximum price. You’ll see the transactions preview updated to reflect the price you’ve listed

Select “Add Step”

Type to filter for Slack and select “Send message”

If prompted, connect Slack.

Now, configure the Slack message:

First, select if you’d like to send the message to a Channel or a DM.

Insert subscription data by clicking on the + Data button below the text box or by using the @ syntax.

Hover over the Transaction object to see the data fields that are available.

Select the data item or category you’d like to include. This example pulls the Customer Name. There are many other fields that could be used too, including:

Discount, Earnings, Fee, Collection Mode, Currency Code, and Checkout URL
Items in the Transaction
Subscription if there is one (including the items in the Subscription, the Date the customer will be charged next for the Subscription, and the Subscription ID)
Customer Address (including details of the City, Country Code, Postal Code, Region, and date the address was added)
Business Name, Business Tax identifier, and the time the Business was added
Date the customer was first billed at

Format the message by typing in plain text and include any additional data points.

This will send a Slack message like this.

Enable your Trigger

You’re all set!

Set up alerts in Slack for all Transactions over a certain price

Use Relay.app to send Slack alerts for all Transactions in Paddle over a certain price.

First, create an account on Relay.app

Then, hit the + button to create your first workflow.

Click the “Add trigger” button and type to filter for “Paddle”.

Select “New transaction added” as the trigger

You’ll be able to see recent transaction data in the Preview section.

Select “Add Filter”

Select “Total Price”

Select “Greater than” in the drop down menu.

Type the desired minimum price. You’ll see the transactions preview updated to reflect the price you’ve listed

Click “Add Step”. Type to filter for “Slack.” Select “Send message”.

If prompted, connect Slack.

Now, configure the Slack message:

First, select if you’d like to send the message to a Channel or a DM.

Insert Transaction data by clicking on the + Data button below the text box or by using the @ syntax.

Hover over the Transaction object to see the data fields that are available.

Select the data item or category you’d like to include. This example pulls the Customer Name. There are many other fields that could be used too, including:

Discount, Earnings, Fee, Collection Mode, Currency Code, and Checkout URL
Items in the Transaction
Subscription if there is one (including the items in the Subscription, the Date the customer will be charged next for the Subscription, and the Subscription ID)
Customer Address (including details of the City, Country Code, Postal Code, Region, and Date the address was added)
Business Name, Business Tax identifier, and the time the Business was added
Date the customer was first billed at

Format the message by typing in plain text and include any additional data points.

This will send a Slack message like this.

Enable your workflow.

You’re all set!

Set up alerts in Slack when there is a failed Payment Attempt

You can set up alerts in Slack when there is a failed Payment Attempt in Paddle using Relay.app.

First, create an account on Relay.app

Then, hit the + button to create your first workflow.

Click the “Add trigger” button and type to filter for “Paddle”.

Select “New Payment added” as the Trigger

Select “Add filter.”

Select “Status.”

Select “Unsuccessful payment attempt.”

You’ll see the payment attempt populate in the Preview panel if there are past unsuccessful payment attempts.

Now, we’ll set up alerts in Slack when this event occurs.

Select “Add Step.”

Type to filter for Slack and select “Send message.”

If prompted, connect Slack.

Now, configure the Slack message:

Select if you’d like to send the message to a Channel or a DM.

Insert subscription data by clicking on the + Data button below the text box or by using the @ syntax.

Hover over the Payment Attempt object to see the data fields that are available

Select the data item or category you’d like to include. This example pulls the Customer Name. There are many other fields that could be used too, including:

Time the payment attempt occurred
Discount, Earnings, Fee, Collection Mode, Currency Code, and Checkout URL
Items in the Transaction
Subscription if there is one (including the Items in the Subscription, the Date the customer will be charged next for the Subscription, and the Subscription ID)
Customer Address (including details of the City, Country Code, Postal Code, Region, and date the address was added)
Business Name, Business Tax identifier, and the time the Business was added
Date the customer was first billed at

Format the message by typing in plain text and include any additional data points.

Click “Test this step”. This will open up a preview area where you can select a payment attempt from the past and test with this payment attempt. When you hit “Test”, it will send a Slack message with this preview data.

Enable your Trigger

You’re all set!

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How to set up Slack Alerts with Relay.app

Set up alerts for Paddle in Slack

Set up alerts in Slack for all new Subscriptions

Set up alerts in Slack when a Subscription is canceled

Set up alerts in Slack for all new Transactions

Set up alerts in Slack for all Transactions under a certain price

Set up alerts in Slack for all Transactions over a certain price

Set up alerts in Slack when there is a failed Payment Attempt