Last updated 18 September 2019
This Privacy Notice describes how we handle your personal information for our Services on the Paddle websites, tools, and applications. It applies generally to information collected on the paddle.com website and content (the “Website”) or through the use of our Services. Capitalised terms used in this Privacy Notice shall have the meaning set forth herein or in the Paddle Terms and Conditions found at https://paddle.com/legal-buyers/.
“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. You can browse our Website without telling us who you’re or revealing any Personal Data about yourself. However once you have given us your Personal Data, we may collect and store this information.
We may collect and store the following Personal Data:
Our primary purpose in collecting Personal Data is to provide you with a safe, smooth, efficient, and customized experience when purchasing software through Paddle.
You may change any of your Personal Data in your account by editing your profile within your account or by sending an e-mail to us here.
You may request deletion of your Personal Data by us, but please note that in some cases we may be required to keep this information and not delete it (for example, we have a legal obligation to retain transactional records) or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements. If this is the case, we will indicate this in our response.
Upon your request, we will remove your Personal Data from view based on your account activity and in accordance with applicable law. We do retain Personal Data from buyers to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Paddle Terms and Conditions, and take other actions otherwise permitted by law. If a deletion is possible, your details with be removed within 30 days but can take up to 60 days depending on the complexity of the request.
Data is held by Paddle.com Market Limited, a company incorporated in England and Wales (company number 08172165) and registered with the ICO (reference ZA152280).
We automatically remove Personal Data 120 days from collection where it is no longer required to provide a service; maintain legal or user records; or otherwise fulfil any requirements Paddle may have in line with the aforementioned ‘Use of Your Personal Data’ Section.
We may disclose Personal Data to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.
In the event of an insolvency, bankruptcy or receivership, your Personal Data may also be transferred as a business asset.
Paddle stores and processes customer data in the UK and the US. Under specific circumstances, data processed by Paddle may sometimes be moved between these zones in a secure manner.
All countries or territories where Paddle processes data ensure an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of said data. All Third-Party storage and processing facilities used by Paddle are compliant with, and bound by, the EU Model Clauses, approved in 2015 by the EU data protection authorities (called the Article 29 Working Party).
Paddle takes the protection of customer data extremely seriously. Industry standard technical measures and procedures are in place to prevent unauthorised or unlawful access to data and against accidental loss or destruction of, or damage to, data.
To make our Website and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
We may receive Personal Data and/or Anonymous Data about you from companies that provide our Services by way of a co-branded or private-labelled website or companies or individuals that offer their products on our Website or through our Services. These third party companies and individuals may supply us with Personal Data. We may add this information to the information we have already collected from you via our Website in order to improve the Services we provide.
We may offer single sign-on services that allow you to use third party login credentials to sign into your account. With your permission, Paddle may also transfer to Paddle profile information contained in your third-party profile. Paddle may also, for your use, enable you to import information about who you’re connected to, as well as enable you to share information with those third-party sites. If you wish to discontinue such sharing, you will be able to do so through your preference page.
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyse usage patterns so that we may enhance the content of our Services. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Paddle password to anyone. If you do share your password or your Personal Data with others, remember that you’re responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your Personal Data and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Paddle and change your password.
Except as otherwise expressly included in this Privacy Notice, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third party software providers on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. Paddle does not control the privacy policies of third parties, and you’re subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your Personal Data to others.
This Privacy Notice is subject to occasional revision, and if we make any material changes in the way we use your Personal Data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Website. Notices shall become effective immediately.
Please note that at all times you’re responsible for updating your Personal Data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes. In any event, changes to this Privacy Notice may affect our use of Personal Data that you provided us before our notification to you of the changes. If you do not wish to permit changes in our use of your Personal Data, you must notify us that you wish to deactivate your account with us.