This episode might reference ProfitWell and ProfitWell Recur, which following the acquisition by Paddle is now Paddle Studios. Some information may be out of date.
Originally published: August 14, 2018
Let’s start with arguably one of the most important metrics in a subscription business - churn.
When comparing companies who took on funding to those who haven’t, you’ll note that at most stages of the growth lifecycle funded companies have higher churn with an average of 20 to 30% higher monthly gross revenue churn compared to their non-funded counterparts.
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There are certainly plenty of lurking variables here, but non-funded companies likely have a bit of survivor bias baked into these numbers simply because they don’t have funding to float them through higher experimentation that is likely taking place amongst funded companies. At least that’s the most charitable interpretation of this data, as there are certainly funded companies that just use the money as a crutch instead of figuring out how to make sure they sell the right product to the right customer and keep that customer around.
When comparing customer acquisition cost data amongst these groups both interpretations are supported.
CAC is going up for everyone, but amongst funded companies we’re seeing 50 to 75% higher CAC than non-funded companies. Funded companies likely haphazardly or more targetedly use a good amount of their funding to pursue high cost channels or just more channels in general.
We’re essentially seeing different strategies along an axis of conservatism and risk. That being said, CAC and Churn obviously matter, but a common argument is that those two metrics can be optimized later - it’s all about growth. Yet, the data is mixed on whether that notion is true or not.
When we look at companies under $10M ARR it certainly is true.
Funded companies handedly are growing faster than non-funded companies. There’s no question. No matter the ARPU funded companies are growing at a rate of 40 to 100% more per year than non-funded companies with massive variance where some companies are growing at 5x that of their funded counterparts.
A counter view to this though is that there’s a massive amount of indie and lifestyle businesses that are under the $10M ARR threshold that just never want to be that large.
While not directly supporting this thesis, these gains from funding once we go over $10M in ARR seems to dissipate quite considerably.
With the slight exception of four figure or more MRR businesses, funded and non-funded companies with more than $10M ARR are essentially growing at the same rate, even when taking the entire mid-spread of the data into consideration.
So where does this put us as an industry? Well, in a sense we’re right back where we started with funding being a tool that when used properly can greatly increase your odds of reaching $10M or more.
Yet, some of the differences amongst the core unit economics, as well as how similar companies are when you reach the greater than $10M range suggest that in more cases than the industry is probably willing to admit, funding can create moral hazard and not always in the “let’s make sure we’re comfortable taking the right risk” way. Instead, funding masks core problems that simply get bigger as the company gets bigger, in essence letting you use a sledgehammer when you really should be using a scalpel.
Want to learn more? Check out our recent episode: Expansion Revenue Benchmarks and subscribe to the show to get new episodes.
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You've got the questions,
and we have the data.
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This is the ProfitWell Report.
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Hey, Patrick. It's Jeff
Wagner from Accomplice.
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Hope you're doing well.
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Big fan of your work, and
congrats on all the success.
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My question is whether you
guys have data or analysis that
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shows how venture capital
funding can impact a startup
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company's core unit economics.
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I, for one, would
love to know. Thanks.
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Okay.
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Jeff, you're asking me a question
that's absolutely going to get
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me in trouble because I'm both a VC
apologist and a bootstrap founder.
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And as we all know,
funding is a tool.
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It's not bad or good,
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but just like if you're using
a sledgehammer when you should be
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using a scalpel, you can
use the tool incorrectly.
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So to answer Jeff's question,
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we looked at the data
from three point seven thousand
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companies within the subscription
space and here's what we found.
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Let's start with arguably one
of the most important metrics
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within a subscription
business, churn.
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When comparing companies who took
on funding to those who haven't,
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you'll notice that at most
stages of the growth life cycle,
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funded companies have higher
churn with an average of twenty
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to thirty percent higher
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funded
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certainly plenty of
lurking variables here,
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but non funded companies likely
have a bit of survivor bias
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baked into these numbers simply
because they don't have funding
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to float them through
higher experimentation
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that is likely taking place
amongst funded companies.
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At least that's the most
charitable interpretation of
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this data as there are
certainly funded companies that
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just use the money as a
crutch instead of figuring out how to
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make sure they sell the
right product to the right customer
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and keep that customer around.
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When comparing customer
acquisition cost data amongst
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these groups, both
interpretations are supported.
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CAC is going up for
everyone, but amongst funded companies,
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we're seeing fifty to seventy
percent higher CAC than non
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funded companies.
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Funded companies likely
haphazardly or more targetedly
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use a good amount of their
funding to pursue higher cost
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channels or just more
channels in general.
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We're essentially seeing
different strategies along an
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axis of conservatism and risk.
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That being said, CAC and
churn obviously matter, but a common
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argument is that these two
metrics can be optimized later.
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It's all about growth now.
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Yet the data is mixed on whether
that notion is true or not.
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When we look at companies
under ten million ARR,
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it certainly is true.
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Funded companies handedly are growing
faster than non funded companies.
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There's just no question.
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No matter the ARPU,
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funded companies are growing
at a rate of forty to a hundred
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percent more per year than non
funded companies with massive
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variance where some companies are
growing at five x that of
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their non funded counterparts.
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A counter view to this though
is that there's a massive
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amount of indie and lifestyle
businesses that are under the
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ten million dollar ARR
threshold that just never want
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to be that large.
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Well, not directly supporting
this thesis, these gains from
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funding once we go over ten
million dollars in ARR seem to
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dissipate quite considerably.
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With the slight exception of four
figure or more MRR businesses,
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funded and nonfunded companies with
more than ten million ARR
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are essentially growing at the
same rate even when taking the
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entire mid spread of the
data into consideration.
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So where does this
put us as an industry?
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Well, in a sense,
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we're right back where we
started with funding being a
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tool that when used properly
can greatly increase your odds
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of reaching ten million
dollars or more.
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It's some of the differences
amongst the core unit economics
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as well as how similar
companies are when you reach
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greater than ten million
dollars suggests that in more
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cases than the industry
is probably willing to admit,
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funding can create moral hazard
and not always in the quote,
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let's make sure we're
comfortable taking the right
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risk unquote way.
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Instead, funding masks core problems
that simply get bigger as the
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company gets bigger.
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In essence, letting you use a sledgehammer
when you really should be using a scalpel.
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Well, that's all for now.
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If you have a question,
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ship me an email or video to
p c at profit well dot com.
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And let's also thank Jeff
for sparking this research by
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clicking the link below to
share and give him a nice
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little shout out.
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We'll see you next week.
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This week's episode is brought
to you by Protect the Hustle,
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a podcast about those who are in the
trenches actually doing the work.