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Venture Funded Companies Have Higher Churn, Less Growth

On this episode of the ProfitWell Report, we explore how venture funding can affect core unit economics by looking at the data from 3.7 thousand companies within the subscription space.

This episode might reference ProfitWell and ProfitWell Recur, which following the acquisition by Paddle is now Paddle Studios. Some information may be out of date.

Originally published: August 14, 2018

Let’s start with arguably one of the most important metrics in a subscription business - churn. 

Funding Appears to Correlate with Higher Churn

When comparing companies who took on funding to those who haven’t, you’ll note that at most stages of the growth lifecycle funded companies have higher churn with an average of 20 to 30% higher monthly gross revenue churn compared to their non-funded counterparts.

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There are certainly plenty of lurking variables here, but non-funded companies likely have a bit of survivor bias baked into these numbers simply because they don’t have funding to float them through higher experimentation that is likely taking place amongst funded companies. At least that’s the most charitable interpretation of this data, as there are certainly funded companies that just use the money as a crutch instead of figuring out how to make sure they sell the right product to the right customer and keep that customer around.  


When comparing customer acquisition cost data amongst these groups both interpretations are supported.

CAC Higher Amongst Funded Companies

CAC is going up for everyone, but amongst funded companies we’re seeing 50 to 75% higher CAC than non-funded companies. Funded companies likely haphazardly or more targetedly use a good amount of their funding to pursue high cost channels or just more channels in general.

We’re essentially seeing different strategies along an axis of conservatism and risk. That being said, CAC and Churn obviously matter, but a common argument is that those two metrics can be optimized later - it’s all about growth. Yet, the data is mixed on whether that notion is true or not.

When we look at companies under $10M ARR it certainly is true.

Under $10M ARR, Funding Accelerates Growth

Funded companies handedly are growing faster than non-funded companies. There’s no question. No matter the ARPU funded companies are growing at a rate of 40 to 100% more per year than non-funded companies with massive variance where some companies are growing at 5x that of their funded counterparts.

A counter view to this though is that there’s a massive amount of indie and lifestyle businesses that are under the $10M ARR threshold that just never want to be that large.

While not directly supporting this thesis, these gains from funding once we go over $10M in ARR seems to dissipate quite considerably.

Over $10M ARR, Funding has Mixed Results on Growth

With the slight exception of four figure or more MRR businesses, funded and non-funded companies with more than $10M ARR are essentially growing at the same rate, even when taking the entire mid-spread of the data into consideration.

So where does this put us as an industry? Well, in a sense we’re right back where we started with funding being a tool that when used properly can greatly increase your odds of reaching $10M or more.

Yet, some of the differences amongst the core unit economics, as well as how similar companies are when you reach the greater than $10M range suggest that in more cases than the industry is probably willing to admit, funding can create moral hazard and not always in the “let’s make sure we’re comfortable taking the right risk” way. Instead, funding masks core problems that simply get bigger as the company gets bigger, in essence letting you use a sledgehammer when you really should be using a scalpel.

Want to learn more? Check out our recent episode: Expansion Revenue Benchmarks and subscribe to the show to get new episodes.

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You've got the questions,

and we have the data.

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This is the ProfitWell Report.

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Hey, Patrick. It's Jeff

Wagner from Accomplice.

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Hope you're doing well.

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Big fan of your work, and

congrats on all the success.

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My question is whether you

guys have data or analysis that

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shows how venture capital

funding can impact a startup

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company's core unit economics.

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I, for one, would

love to know. Thanks.

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Okay.

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Jeff, you're asking me a question

that's absolutely going to get

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me in trouble because I'm both a VC

apologist and a bootstrap founder.

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And as we all know,

funding is a tool.

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It's not bad or good,

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but just like if you're using

a sledgehammer when you should be

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using a scalpel, you can

use the tool incorrectly.

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So to answer Jeff's question,

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we looked at the data

from three point seven thousand

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companies within the subscription

space and here's what we found.

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Let's start with arguably one

of the most important metrics

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within a subscription

business, churn.

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When comparing companies who took

on funding to those who haven't,

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you'll notice that at most

stages of the growth life cycle,

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funded companies have higher

churn with an average of twenty

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to thirty percent higher

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funded

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certainly plenty of

lurking variables here,

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but non funded companies likely

have a bit of survivor bias

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baked into these numbers simply

because they don't have funding

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to float them through

higher experimentation

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that is likely taking place

amongst funded companies.

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At least that's the most

charitable interpretation of

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this data as there are

certainly funded companies that

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just use the money as a

crutch instead of figuring out how to

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make sure they sell the

right product to the right customer

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and keep that customer around.

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When comparing customer

acquisition cost data amongst

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these groups, both

interpretations are supported.

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CAC is going up for

everyone, but amongst funded companies,

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we're seeing fifty to seventy

percent higher CAC than non

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funded companies.

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Funded companies likely

haphazardly or more targetedly

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use a good amount of their

funding to pursue higher cost

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channels or just more

channels in general.

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We're essentially seeing

different strategies along an

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axis of conservatism and risk.

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That being said, CAC and

churn obviously matter, but a common

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argument is that these two

metrics can be optimized later.

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It's all about growth now.

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Yet the data is mixed on whether

that notion is true or not.

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When we look at companies

under ten million ARR,

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it certainly is true.

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Funded companies handedly are growing

faster than non funded companies.

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There's just no question.

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No matter the ARPU,

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funded companies are growing

at a rate of forty to a hundred

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percent more per year than non

funded companies with massive

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variance where some companies are

growing at five x that of

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their non funded counterparts.

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A counter view to this though

is that there's a massive

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amount of indie and lifestyle

businesses that are under the

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ten million dollar ARR

threshold that just never want

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to be that large.

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Well, not directly supporting

this thesis, these gains from

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funding once we go over ten

million dollars in ARR seem to

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dissipate quite considerably.

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With the slight exception of four

figure or more MRR businesses,

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funded and nonfunded companies with

more than ten million ARR

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are essentially growing at the

same rate even when taking the

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entire mid spread of the

data into consideration.

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So where does this

put us as an industry?

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Well, in a sense,

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we're right back where we

started with funding being a

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tool that when used properly

can greatly increase your odds

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of reaching ten million

dollars or more.

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It's some of the differences

amongst the core unit economics

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as well as how similar

companies are when you reach

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greater than ten million

dollars suggests that in more

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cases than the industry

is probably willing to admit,

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funding can create moral hazard

and not always in the quote,

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let's make sure we're

comfortable taking the right

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risk unquote way.

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Instead, funding masks core problems

that simply get bigger as the

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company gets bigger.

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In essence, letting you use a sledgehammer

when you really should be using a scalpel.

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Well, that's all for now.

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If you have a question,

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ship me an email or video to

p c at profit well dot com.

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And let's also thank Jeff

for sparking this research by

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clicking the link below to

share and give him a nice

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little shout out.

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We'll see you next week.

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This week's episode is brought

to you by Protect the Hustle,

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a podcast about those who are in the

trenches actually doing the work.