Get started with Paddle 🙌 Before giving you access to a Paddle account and demo, we need to verify whether we can support you. To get started, please fill in this form for our risk team to review.

Still got questions?

We're here to help. Just drop us a message and we'll get back to you as soon as possible.

Contact Paddle

Can I issue refunds/are they free of charge?

You’re able to issue a full or partial refund on any order, and refunds are always free of charge.

In order to issue a refund, follow the steps below;

  • Visit the Transactions page in your Paddle dashboard.
  • Lookup or select the order you wish to refund, and reach the order details page.
  • In the top-right hand corner of the page select the “refund” button.
  • A small lightbox will appear over the screen requesting whether you’d like to offer a full refund, partial refund, and a reason for refunding. This reason will be include in financial reports.

PayPal refunds typically re-appear in a customer’s account within 48 hours of requesting the refund.

Refunds via credit card typically take 3-5 working days to credit back into a customer’s account.


Some payment methods impose limits on what transactions you’re able to refund, for example PayPal whom will only allow you to offer a refund on transactions less than 60 days old.

If you’re unable to refund a particular order, or have questions about the above, don’t hesitate to get in touch with the Paddle team here.

« Go back to FAQs