You’re able to issue a full or partial refund on any order, and refunds are always free of charge.
In order to issue a refund, follow the steps below;
PayPal refunds typically re-appear in a customer’s account within 48 hours of requesting the refund.
Refunds via credit card typically take 3-5 working days to credit back into a customer’s account.
Some payment methods impose limits on what transactions you’re able to refund, for example PayPal whom will only allow you to offer a refund on transactions less than 60 days old.
If you’re unable to refund a particular order, or have questions about the above, don’t hesitate to get in touch with the Paddle team here.