Question 1

Stopping Retain's outreach for a specific user

Accepted Answer

Navigate to the  Retain Interventions Tab   Search for the the specific user you want to stop Retain for and open up their profile  Expand the current month and

Question 2

Can I edit and customize Retain's emails?

Accepted Answer

In general we handle everything for you Weve AB tested thousands of emails and their cadence to optimize recovery rates   However many customers would like

Question 3

Retain Multi-User Support

Accepted Answer

You might have multiple users mapped to a single billing contact in your billing system If their payment fails you might want to alert each user that their su

Question 4

Retain and Secure Customer Authentication (SCA) for Stripe

Accepted Answer

What ProfitWell needs from you  If youre interested in how Retain actually works with SCA keep reading  We will need the following information for Retain to

Question 5

Retain and Secure Customer Authentication (SCA) for Braintree

Accepted Answer

What ProfitWell needs from you  Nothing If youd like us to turn on SCA for your account just let us know at productprofitwellcom  How Retain works with S

Question 6

Connecting Braintree to your ProfitWell Account (outside USA)

Accepted Answer

Unfortunately Braintrees OAuth system is only offered in the US Not to worry theres another way we can get you hooked up   You will have to create a Profi

Question 7

Localization

Accepted Answer

We have the capability to localize Retains communication with your customers  both emails and inapp notifications   The best part is that you dont have to

Question 8

Term Optimization Targeting

Accepted Answer

There are three targeting options when you use Term Optimization - Less churn, more cash, or sweet spot.

Question 9

How to install the ProfitWell.js Snippet with Google Tag Manager

Accepted Answer

Overview  The snippet installation is different based on the site youre installing it    Marketing sites  users cant sign in to these sites eg landing pa

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