Got a question about selling with Paddle? We’re here to help.

Partnering with Paddle

Which countries are supported by Paddle? »

The legal relationship between Paddle and you »

What am I not allowed to sell on Paddle? »

Essentials to sign up/create a Paddle account »

Approved Domains FAQs »

Do I need an SSL certificate to use Paddle? »

My Account

What is account verification? »

How do I change my vendor account name? »

How do I change my default (balance) currency? »

Can I invite members of my team? »

Subscribing to seller alerts via email/webhook »

Notification of sales, refunds etc via email? »

How can I enable Two-Factor Authentication on my account? »

Payouts

When & how do I get paid? »

Can I be paid in my local currency? »

Is there a charge/fee taken for payouts? »

Do I need to invoice Paddle for my payout? »

Should I charge Paddle VAT/tax for payouts? »

What statements will I receive? »

Checkout & customer experience

Can I customize my checkout look & feel? »

How do I test my checkout integration? »

Why has my customer’s transaction been declined? »

Which fulfillment method to choose? »

Can I collect additional data on the checkout? »

What will customers see on their statement? »

Which emails will customers receive? »

Editing the styling of invoices/emails? »

Redirection upon completion of checkout »

What is checkout recovery? »

Resending lost Invoices & Emails »

Notification of sales, refunds etc via email? »

Billing, payments & refunds

Which payment methods do you support? »

Which countries are supported by Paddle? »

What currencies do you support? »

Do you offer localised checkouts? »

Why should I use local currencies? »

Can I issue refunds/are they free of charge? »

Does Paddle support upselling / cross-selling? »

Wire transfers: definition/ how to use? »

FAQs about Paddle Invoicing  »

FAQs about PSD2 »

Does Paddle support subscription-based sales models? »

Integration & Setup

Does Paddle integrate with Wordpress? »

What is account verification? »

Does Paddle support 3rd party online stores? »

Do you support Google Analytics? »

Selling a Mac app with trials & licensing? »

Can I use Zapier to manage Paddle alerts? »

What happens when the v3 Mac SDK is no longer updated? »

Disputes and Fraud

How does Paddle prevent fraud? »

What are 'Flagged Orders'? »

What are disputes? »

Suspect intellectual property infringement? »

VAT, Tax Handling and Compliance

What is VAT? »

How Paddle handles VAT on your behalf »

Do you support tax inclusive/exclusive pricing? »

Which countries does Paddle charge sales tax or VAT for? »

How Paddle is able to take on your VAT and tax responsibilities »

How is Paddle affected by Brexit? »

Why do I need to select 'taxable categories' for my products? »

What format should I use for my VAT ID? »

Affiliates

Do you integrate with 3rd party affiliates? »

How is Affiliate revenue split and calculated? »

Audience

What is Audience? »

Can I contact my customers from Audience? »

Importing audiences to e-mail providers? »

Subscriptions

Does Paddle support subscription-based sales models? »

How do we calculate your MRR? »

How do you ensure trial subscriptions are compliant? »

Data

How do we calculate your Billing metrics? »