Get your demo with Paddle 🙌

Got a question about selling with Paddle? We’re here to help.

Partnering with Paddle

Which countries are supported by Paddle? »
The legal relationship between Paddle and you »
What am I not allowed to sell on Paddle? »
Essentials to sign up/create a Paddle account »
Approved Domains FAQs »
Do I need an SSL certificate to use Paddle? »

My Account

What is account verification? »
How do I change my vendor account name? »
How do I change my default (balance) currency? »
Can I invite members of my team? »
Subscribing to seller alerts via email/webhook »
Notification of sales, refunds etc via email? »
How can I enable Two-Factor Authentication on my account? »

Payouts

When & how do I get paid? »
Can I be paid in my local currency? »
Is there a charge/fee taken for payouts? »
Do I need to invoice Paddle for my payout? »
Should I charge Paddle VAT/tax for payouts? »
What statements will I receive? »

Checkout & customer experience

Can I customize my checkout look & feel? »
How do I test my checkout integration? »
Why has my customer’s transaction been declined? »
Which fulfillment method to choose? »
Can I collect additional data on the checkout? »
What will customers see on their statement? »
Which emails will customers receive? »
Editing the styling of invoices/emails? »
Redirection upon completion of checkout »
What is checkout recovery? »
Resending Lost Invoices & Emails »
Notification of sales, refunds etc via email? »

Billing, payments & refunds

Which payment methods do you support? »
Which countries are supported by Paddle? »
What currencies do you support? »
Do you offer localised checkouts? »
Why should I use local currencies? »
Can I issue refunds/are they free of charge? »
Does Paddle support upselling / cross-selling? »
Wire transfers: definition/ how to use? »
FAQs about Paddle Invoicing  »
FAQs about PSD2 »
Does Paddle support subscription-based sales models? »

Integration & Setup

Does Paddle integrate with Wordpress? »
What is account verification? »
Does Paddle support 3rd party online stores? »
Do you support Google Analytics? »
Selling a Mac/Win app with trials & licensing? »
Can I use Zapier to manage Paddle alerts? »
What happens when the v3 Mac SDK is no longer updated? »

Disputes and Fraud

How does Paddle prevent fraud? »
What are 'Flagged Orders'? »
What are disputes? »
Suspect intellectual property infringement? »

VAT, Tax Handling and Compliance

What is VAT? »
How Paddle handles VAT on your behalf »
Do you support tax inclusive/exclusive pricing? »
Which countries does Paddle charge sales tax or VAT for? »
How Paddle is able to take on your VAT and tax responsibilities »
How is Paddle affected by Brexit? »
Why do I need to select 'taxable categories' for my products? »

Affiliates

Do you integrate with 3rd party affiliates? »
How is Affiliate revenue split and calculated? »

Audience

What is Audience? »
Can I contact my customers from Audience? »
Importing audiences to e-mail providers? »

Subscriptions

Does Paddle support subscription-based sales models? »
How do we calculate your MRR? »
How do you ensure trial subscriptions are compliant? »

Data

How do we calculate your Billing metrics? »

Can’t find your answer?

We can help! Drop us a message and we’ll get 
back to you as soon as we can.

Need help with your dashboard?

Why not set up a demo with our team who can walk you through it.