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My Account

How do I change my vendor account name? »

How do I change my default (balance) currency? »

Do you have a referral program? »

Can I invite members of my team? »

What is account verification? »

Selling

How much does the Paddle service cost? »

What products am I not allowed to sell on Paddle? »

Which payment methods do you support? »

What currencies do you support? »

Do you offer localised checkouts? »

Why should I use local currencies? »

What is checkout recovery? »

What will customers see on their statement? »

Why has my customer’s transaction been declined? »

Can I issue refunds, and are they free of charge? »

Resending Lost Invoices & Emails »

What is Paddle Discovery? »

What is the legal relationship between Paddle and myself? »

Which countries are supported by Paddle? »

Can I be notified of sales, refunds and more via email? »

Which delivery method to choose? »

Subscribing to seller alerts via email & webhook »

What are Purchase Orders (POs)? »

Does Paddle support upselling / cross-selling? »

Wire transfers: What are they? How do I use them? »

Integration and Setup

What do I need to sign up and create a Paddle account? »

Do I need an SSL certificate to use Paddle? »

How do I test my checkout integration? »

Does Paddle support 3rd party online stores? (eg. WooCommerce, Magento, Shopify) »

Do you support Google Analytics? »

Can I customise my checkout look & feel? »

Can I edit the styling of invoices/emails delivered? »

Can I sell my desktop Mac/Win app using my own trials & licensing? »

Can I collect additional data on the checkout? »

Does Paddle integrate with Wordpress? »

Can I use Zapier to manage Paddle alerts? »

How can I redirect buyers upon completing the checkout? »

Payouts

When & how do I get paid? »

Are payouts supported worldwide? »

Can I be paid in my local currency? »

Is there a charge/fee taken for payouts? »

Do I need to invoice Paddle every month for my payout? »

VAT & Tax Handling and Compliance

What is VAT? »

How does Paddle handle VAT (sales tax) on my behalf? »

Do you support tax inclusive and/or exclusive pricing? »

Which countries does Paddle charge VAT for? »

What is a “Merchant of Record”? »

How will the use of Paddle be affected by Brexit? »

Disputes and Fraud

How does Paddle prevent fraud? »

What are 'Flagged Orders'? »

What are disputes? »

How does Paddle act in cases of suspected intellectual property infringement? »

Affiliates

Does Paddle integrate with 3rd party affiliate networks? »

How is Affiliate revenue split and calculated? »

Audience

What is Audience? »

Can I contact my customers from Audience? »

Can audience members be imported to 3rd party e-mail providers? »

Subscriptions

Does Paddle support subscription based sales models? »

How do we calculate your MRR? »