Paddle: Support

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My Account

How do I change my vendor account name?

How do I change my default (balance) currency?

Do you have a referral program?

Can I invite members of my team?

Selling

How much does the Paddle service cost?

What products am I not allowed to sell on Paddle?

Which payment methods do you support?

What currencies do you support?

Do you offer localised checkouts?

What is checkout recovery?

What will customers see on their statement?

Why has my customer’s transaction been declined?

Can I issue refunds, and are they free of charge?

Resending Lost Invoices & Emails

What is Paddle Discovery?

What is the legal relationship between Paddle and myself?

Which countries are supported by Paddle?

Can I be notified of sales, refunds and more via email?

Subscribing to seller alerts via email & webhook

Integration and Setup

Can I edit the styling of invoices/emails delivered?

How do I test my checkout integration?

Can I customise my checkout look & feel?

Does Paddle support 3rd party online stores? (eg. WooCommerce, Magento, Shopify)

Can I sell my desktop Mac/Win app using my own trials & licensing?

Do you support Google Analytics?

Payouts

When & how do I get paid?

Are payouts supported worldwide?

Can I be paid in my local currency?

Is there a charge/fee taken for payouts?

Do I need to invoice Paddle every month for my payout?

VAT and Tax Handling

How does Paddle handle VAT on my behalf?

Do you support tax inclusive and/or exclusive pricing?

Disputes and Fraud

How does Paddle prevent fraud?

What are 'Flagged Orders'?

What are disputes?

Affiliates

Does Paddle support affiliate sales?

How can I setup affiliates / affiliate tracking?

Will my affiliates be able to track their own performance?

How are my affiliates paid?

What activities are tracked by the affiliate system (site visits, conversions, etc)?

Does Paddle integrate with 3rd party affiliate systems?

Audience

What is Audience?

Can I contact my customers from Audience?

Can audience members be imported to 3rd party e-mail providers?

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