- How do I change my vendor account name?
- How do I change my default (balance) currency?
- Do you have a referral program?
- Can I invite members of my team?
- How much does the Paddle service cost?
- What products am I not allowed to sell on Paddle?
- Which payment methods do you support?
- What currencies do you support?
- Do you offer localised checkouts?
- What is checkout recovery?
- What will customers see on their statement?
- Why has my customer’s transaction been declined?
- Can I issue refunds, and are they free of charge?
- Resending Lost Invoices & Emails
- What is Paddle Discovery?
- What is the legal relationship between Paddle and myself?
- Which countries are supported by Paddle?
- Can I be notified of sales, refunds and more via email?
- Subscribing to seller alerts via email & webhook
- What are Purchase Orders (POs)?
Integration and Setup
- Can I edit the styling of invoices/emails delivered?
- How do I test my checkout integration?
- Can I customise my checkout look & feel?
- Does Paddle support 3rd party online stores? (eg. WooCommerce, Magento, Shopify)
- Can I sell my desktop Mac/Win app using my own trials & licensing?
- Do you support Google Analytics?
- Can I collect additional data on the checkout?
- When & how do I get paid?
- Are payouts supported worldwide?
- Can I be paid in my local currency?
- Is there a charge/fee taken for payouts?
- Do I need to invoice Paddle every month for my payout?
VAT and Tax Handling
- What is VAT?
- How does Paddle handle VAT (sales tax) on my behalf?
- Do you support tax inclusive and/or exclusive pricing?
Disputes and Fraud
- How does Paddle prevent fraud?
- What are 'Flagged Orders'?
- What are disputes?
- How does Paddle act in cases of suspected intellectual property infringement?
- Does Paddle support affiliate sales?
- How can I setup affiliates / affiliate tracking?
- Will my affiliates be able to track their own performance?
- How are my affiliates paid?
- What activities are tracked by the affiliate system (site visits, conversions, etc)?
- Does Paddle integrate with 3rd party affiliate systems?