Contact Paddle
Why is there a charge from on my statement? sells software and digital products from thousands of software companies. If you do not recognise a charge and would like a receipt, or suspect that a charge is fraudulent we can help identify, investigate and quickly resolve the issue.

Please use the form below to contact us and we will get back to you within a few hours. Use this form if you:

  • Don't recognise a charge on your statement from PADDLE.COM or starting with PAD
  • Suspect a fraudulent transaction.
  • Need a receipt, invoice or to recover purchase information for a charge.
Phone Support
You can also reach us by phone during UK business hours: 9AM to 6PM Monday to Friday GMT (5AM to 2PM EST), on the following numbers:
  • US: (844) 723-5163
  • UK: 0141 280 5752