Free up one third of your support headcount with Paddle Managed Support

Instantly benefit from our international support

With Paddle Managed Support, your customers subscription queries get resolved fast. Our team is plugged into Paddle Subscribe by default and can action requests on your behalf.

Our team is ready to scale with you and 2000+ other software sellers at no additional cost to you.

• Refunds

• Cancellations

• Missing emails

• VAT invoices

• License delivery

• License activation

‘Excellent’ Support as rated by the customers of 1000s of sellers

With our 99.9% SLA attainment for response times, 95% CSAT scores, and ‘Excellent’ rating for our customer support on Trustpilot, you can trust Paddle’s top-performing support team to take care of your customer’s queries.

Reduce churn with discounts and deals to cancellation requests 📉

Since subscription cancellation requests come through to Paddle, we can offer discounts and deals to your churning customers to encourage them to stay subscribed.

To setup your offers, work with your account manager at Paddle who sets up your churn prevention campaign with our support team.

Free up your customer support resources

Typically, 25-40% of support tickets are related to order queries. Paddle Checkout and flexible Paddle Subscriptions help customer’s self-serve through common queries, whilst our support team handles the rest.

This means you can free up a third of your support headcount to improve your own response times and CSAT scores, improve product support & feedback, and reduce your overall support team cost across headcount and seat-based support tools as you scale.