Paddle Buyer Terms and Conditions

Paddle.com Market Limited

15 Briery Close
Great Oakley
Corby
Northamptonshire
NN18 8JG
United Kingdom

Paddle Payments Limited

Core B, Block 71
The Plaza
Park West
Dublin 12
Ireland


Last updated 27 December 2018

Introduction to our Services

This Agreement governs your use of Paddle’s services (“Services”), through which you can buy or subscribe to software, music, e-books, pdfs and other digital content (together, “Digital Content”).

USING OUR SERVICES

Payments, taxes and refunds

You can acquire Digital Content on our Services for free or for a charge, either of which is referred to as a “Transaction.” Each Transaction is an electronic contract between you and Paddle. By placing an order with us, you agree to our Terms of Use.

Paddle acts as the merchant of record for each Transaction; this means that you acquire the Content from Paddle, but it’s licensed by the Digital Content Provider (as defined below). Paddle will charge your payment method (such as your credit card, debit card, PayPal account or any other methods available) for any paid Transactions, including any applicable taxes according to the tax jurisdiction in which the transaction is taken place. If you pre-order Content, you’ll be charged upfront, during this time you can request a refund for whatever reason until the content is delivered, after which the standard refund policy applies.

You agree to receipt of all invoices in an electronic format, which includes email. Content prices may change at any time. If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Paddle. When providing us with your information, you must ensure that it’s up-to-date and accurate. Paddle will not be responsible for the event of non-receipt of product due to incorrect information being provided. To make amendments to your order, please contact us here. We reserve the right not to fulfill and to cancel orders if we’re unable to obtain payment authorization from the issuer of your payment card.

From time to time, Paddle may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.

Buyer Refund Policy

If you’re a consumer, you have the right to revoke your contract and return purchases made from Paddle within 14 days of purchase for a full refund. Requests can be made by contacting us here.

This 14-day refund policy does not apply to all purchases. Some of the exemptions are:

  • Downloadable content (eg: video tutorials, e-books, pdfs)
  • Paddle can refuse a refund if we have evidence that the product has been consumed or benefitted from
  • Inability to run the software due to operator error
  • In the case of faulty digital goods, a full refund can be provided within 30 days.

Please note this is not an exhaustive list. Refunds are provided at the sole discretion of Paddle and on a case-by-case basis.

Indirect Sales Tax refund policy

If you’ve been charged with the Sales Tax on your purchase and are registered for the Sales Tax in the country of purchase, you may be entitled to a refund of the Sales Tax if permitted by laws applicable in such country. Sales taxes include VAT, GST, Consumption Tax and others as added from time to time.

You must contact Paddle within 60 days after completing the purchase to be eligible for a Sales Tax refund. This refund will only be processed upon the provision of a valid Sales Tax ID.

All refund requests received after 60 days from the date of the transaction will not be processed.

Wire Transfer

It’s your responsibility to provide us with the correct payment (your unique bank transfer reference number) and order information to avoid delays in your order fulfillment, as we may be unable to reconcile or refund such transactions. Orders, where payments are made via wire transfer, are not protected under the CCA (Consumer Credit Act) therefore are not eligible for a refund. However, in cases where the transaction amount is above $/£/€100, you may be entitled to a refund at Paddle’s discretion.

Services and Content usage rules

Your use of the Services and Content must follow the rules outlined in this section (“Usage Rules”). Any other use of the Services and Content is a material breach of this Agreement. Paddle may monitor your use of the Services and Content to ensure that you’re following these Usage Rules.

Subscriptions

Paddle’s Services may allow you to purchase access to Digital Content on a subscription basis (“Paid Subscriptions”). Paid Subscriptions automatically renew until cancelled. We’ll notify you if the price of a Paid Subscription increases and, if required, seek your consent to continue. You’ll be charged between 00:00 and 01:00 (UTC) on the day of the Paid Subscription period. If you wish to cancel your subscription, by contacting us here at least 48 hours before the end of the billing period. Please make sure you provide your order number and the email address used to purchase your order. Your cancellation will take effect at the next payment date. There are no refunds on unused subscription periods.

Certain Paid Subscriptions may offer a free trial before charging you. If you decide to unsubscribe from a Paid Subscription before we start charging your payment method, you must cancel the subscription before the expiration of the trial period by contacting us here.

Chargeback Policy

  • If you make a purchase via Paddle.com you agree to these terms of service.
  • Chargebacks occur when your payment card provider reverses the transaction to return funds of which you claim is fraudulent or otherwise. We recognise that chargebacks can happen for a variety of reasons. However, if you make a card payment through Paddle, and later dispute a legitimate charge by raising a chargeback without merit (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you from our platform by providing compelling evidence to refute your invalid chargeback request.
  • Unmerited chargebacks include but are not limited to: disputing a charge made in accordance with unauthorised activity; or requesting a chargeback without a legitimate reason.
  • We take a zero-tolerance approach to unmerited chargebacks, in respect of the individual seller policies and friendly fraud.
  • Paddle requires that our buyers first contact us for a refund before filing a dispute with their bank for any transaction. If a buyer directly raises a dispute with their bank without contacting us first, then this is a breach of our terms.

Paddle Discovery

Paddle Discovery is a curated email of content relevant to you based on your downloads, purchases and other activities. Discovery may be provided from time to time in a medium other than email. You may opt-out from receiving such recommendations either by clicking on the Unsubscribe link in the email or in your my.paddle.com account settings.

Some recommendation features may require your permission before they are turned on. If you turn on these features, you will be asked to give Paddle permission to collect and store certain data, including but not limited to data about your device activity, location, and usage. Please carefully read the information presented when you turn on these features.

ADDITIONAL PADDLE TERMS

License of Paddle Content

Software licenses are provided to you by Paddle on behalf of third party developers (“Digital Content Providers”) with Paddle acting as merchant of record and licensing the Digital Content from the Digital Content Provider. Digital Content licensed by a Digital Content Provider is defined as “Third Party Software.”

If you’re dissatisfied with Third Party Software, then your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Paddle’s Digital Content maintenance and support.

Paddle is responsible for providing first tier aftersales support to you, this includes billing and order-related support. Digital Content Providers are responsible for providing all other maintenance and support for Third Party Software.

MISCELLANEOUS TERMS APPLICABLE TO ALL SERVICES

Definition of Paddle

Paddle means Paddle.com Market Limited (“Paddle”), a company incorporated in England and Wales (company number 08172165) or Paddle Payments Limited, a company incorporated in Ireland (company number 572448) in each case (“Paddle”).

Contract Changes

Paddle reserves the right at any time to modify this Agreement and to add new or additional terms or conditions on your use of the Services. Such modifications and additional terms and conditions will be communicated to you and if accepted, will be effective immediately and will be incorporated into this Agreement. In the event you refuse to accept such changes, Paddle will have the right to terminate the Agreement.

Third party materials

Paddle is not responsible or liable for third party materials included within or linked from the Content or the Services.

Intellectual Property

You agree that the Services, including but not limited to Content, graphics, user interface, audio clips, video clips, editorial content, and the scripts and software used to implement the Services, contain proprietary information and material that is owned by Paddle and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for in compliance with this Agreement. No portion of the Services may be reproduced in any form or by any means, except as expressly permitted by this Agreement. You agree not to modify, rent, loan, sell, or distribute the Services or Content in any manner, and you shall not exploit the Services in any manner not expressly authorised.

The Paddle name, the Paddle logo and other Paddle trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of Paddle in the U.K. and other countries throughout the world. you’re granted no right or license with respect to any of the aforesaid trademarks.

If you believe that any Content available through Paddle’s Services infringe a copyright claimed by you, please contact Paddle at help@paddle.com.

Termination and suspension of Services

If you fail, or Paddle suspects that you have failed, to comply with any of the provisions of this Agreement, Paddle may, without notice to you: (i) terminate this Agreement, and you will remain liable for all amounts due up to and including the date of termination; and/or (ii) terminate your license to the software; and/or (iii) preclude your access to the Services. Paddle further reserves the right to modify, suspend, or discontinue the Services (or any part or Content thereof) at any time with or without notice to you, and Paddle will not be liable to you or to any third party should it exercise such rights. To the extent possible, Paddle will warn you in advance of any modification, suspension or discontinuance of the Service. Termination of the Service will not affect the Content that you have already acquired.

Where Paddle suspects that fraudulent activities are being conducted by you, we have the right to cancel and block your usage of our service without notice. Paddle may also liaise with relevant authorities for law enforcement and financial crime prevention reasons and pass your details on to authorities should evidence be found confirming malicious or fraudulent activity.

Disclaimer of warranties; liability limitations

a. Paddle will provide the Services with reasonable care and skill. Paddle does not make any other promises or warranties about the Services and in particular does not warrant that:

(i) the Services will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusion which shall be events of Force Majeure, and Paddle disclaims any liability relating thereto. You shall be responsible for backing up your own system, including any Content purchased, acquired or rented from the Service.

b. Except as set out in (d) below, or in the event that you’re exercising any applicable statutory right to refund or compensation, in no case shall Paddle, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any loss or damage caused by Paddle, its employees or agents where:

(i) there is no breach of a legal duty of care owed to you by Paddle or by any of our employees or agents;

(ii) it is not a reasonably foreseeable result of any such breach;

(iii) any increase in loss or damage results from breach by you of any term of this Agreement;

(iv) it results from a decision by Paddle to remove or refuse to process any information or content, to warn you, to suspend or terminate your access to the Service, or to take any other action during the investigation of a suspected violation or as a result of Paddle’s conclusion that a violation of this Agreement has occurred; or

(v) it relates to loss of income, business or profits, or any loss of data or corruption of data in connection with your use of the Services.

c. Paddle shall use reasonable efforts to protect information submitted by you in connection with the Services including from fraudulent use.

d. Nothing in this Agreement removes or limits Paddle’s liability for fraud, gross negligence, wilful misconduct, or for death or personal injury.

e. If you breach this Agreement, you will be liable to Paddle, its directors, officers, employees, affiliates, agents, contractors, and licensors for any claim arising out of your breach. You will also be liable for any action taken by Paddle as part of its investigation of a suspected violation of this Agreement, or as a result of its findings or decision that a violation of this Agreement has occurred.

Governing law

Except to the extent expressly provided in the following paragraph, this Agreement and the relationship between you and Paddle, and all Transactions on the Services shall be governed by the laws of the England and Wales.

Other provisions

This Agreement constitutes the entire agreement between you and Paddle and governs your use of the Services, superseding any prior agreements with respect to the same subject matter between you and Paddle. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third party content, third party software, or additional services. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. Paddle’s failure to enforce any right or provisions in this Agreement will not constitute a waiver of such or any other provision. Paddle will not be responsible for failures to fulfil any obligations due to causes beyond its control.

You agree to comply with all national laws and regulations that apply to your use of the Services. Your use of the Services may also be subject to other laws. Risk of loss for all electronically delivered Transactions pass to the acquirer upon electronic transmission to the recipient. No Paddle employee or agent has the authority to vary this Agreement. Paddle may notify you with respect to the Services by sending an email message to your email address or by posting notice of the changes on our Website. Notices shall become effective immediately. Paddle may also contact you by email or push notification to send you additional information about the Services.

You hereby grant Paddle the right to take steps Paddle believes are reasonably necessary or appropriate to enforce and/or verify compliance with any part of this Agreement. You agree that Paddle has the right, without liability to you, to disclose any data and/or information to law enforcement authorities, government officials, and/or a third party, as Paddle believes is reasonably necessary or appropriate to enforce and/or verify compliance with any part of this Agreement (including but not limited to Paddle’s right to cooperate with any legal process relating to your use of the Services and/or Content, and/or a third party claim that your use of the Services and/or Content is unlawful and/or infringes such third party’s rights). Children under the age of majority should review this Agreement with their parent or guardian to ensure that the child and parent or legal guardian understand it.

Privacy Policy

You can read our Buyer Privacy Policy here.