Syften sells everywhere without worrying about sales tax

I shared this script on Indie Hackers, where it received a very warm reception. It turned out that the script was much more popular than the tool it was originally created for, so I switched to working on it full-time.”

When someone mentions a user’s company online, they get a notification. Maybe a potential customer wants to sign up for their product, or maybe they have had an issue that they haven’t been able to resolve. Syften allows them to jump in and reply very quickly. It’s a fantastic opportunity to provide great service or recover from potentially damaging customer feedback.” 

I needed to sell globally, but international tax laws are incredibly complex. Taxes in Europe are a nightmare, and the idea of setting up local entities to sell in regions like India was just too much for one person.”

Handling hundreds of invoices here would take the joy out of running my business.” 

A lot of payment solutions only focus on one thing, so you have to create a billing stack comprising multiple solutions. I didn’t want to do that.”

Paddle does a fantastic job of explaining what the MoR model is. I realized that, with a MoR, I could instantly sell across the whole world. It made my decision easy.”

I did have a call with the alternative provider, but they were incredibly corporate and far too salesy. I had to set up a meeting before they would even reveal their prices. That was quite off-putting.”

If you compare the prices, Paddle is 2 percentage points more expensive than Stripe. But if you do a quick calculation, you realize that if only one in every 50 of your customers is from, say, India, it's worth going with Paddle.”

I got real, human answers from Paddle’s team, not canned responses. This was fantastic and differentiated Paddle from its competitors.”

I like the fact that Paddle does everything for me. It saves me a huge amount of time and effort. If a customer needs a refund, they just click a button and they get it. Invoices get amended automatically. Most importantly, thanks to Paddle, I can sell across the world without worrying about supporting new currencies, languages, or complying with local tax regimes.”

I’ve been able to experiment with upping what I charge, and I have created a tiered pricing structure. I’ve also been able to charge extra for add-ons, which is great since they cost money to develop. Paddle makes everything so simple – I just click a button to add a new feature.

I can question whether it is worth me sponsoring a podcast, for example. ProfitWell Metrics really does inform my spending decisions.”

Paddle is a long-term partner and I feel strongly that the company is committed to my success. I’m excited to see where our partnership takes us in the future as I use even more Paddle features.”