Operations

Optimizing processes and ensuring trust in the platform

What does Operations mean at Paddle?

We are responsible for ensuring the smooth running of our business. If we do our job right, then the rest of Paddle can focus on building a world-class platform and getting it to market. Operations encompasses Finance, Data, Risk Management, Legal and Compliance, People and Talent. Data is at the heart of everything we do. We are constantly analyzing, improving and automating our processes and working to support all other parts of our business.

Data

Diversity

Trust

Transparency

Team

Action

Your development is important to us

We care deeply about personal and professional development. The majority of training is done on the job, we also have a lot of internal resources and we have knowledge sessions on a regular basis which cover either aspects of the business or key skills. We provide external training for first time managers, we have a training budget to allow all our people to develop as individuals and if you want to gain a relevant professional qualification we will sponsor you.

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“As someone who's new to line management, I really benefited from the training I received which included interviewing, time management, feedback and coaching.”

Gerry, Operations Manager

A typical week in Operations

Collaboration

Collaborate with different teams across the company to align our goals

Data

Create and maintain dashboards in Periscope, to ensure our data is well communicated within the company

Insights

Conduct ad-hoc data analysis to develop data-driven insights to provide to our sellers

Company lunch

Free company lunch on a Tuesday

Buyer Support

Answering the diverse questions buyers have about the products they've purchased

Finance

Ensuring that our sellers are receive their payouts in a timely manner at the beginning of every month

Benefits of working in Operations

In Operations you get a unique insight into all areas of the business and will be working closely with your colleagues across teams. Each part of Operations operates as an agile and independent unit, aiming for all voices to be heard with as little top down management as possible. Working from home occasionally or coming in early or late are encouraged as long as they don't kill productivity. We'll provide you with in house training and dedicate budget for external training as well.

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“Paddle is a company that gives you opportunities, recognizes your work and cares about you. You’re not a number here, you are a person.”

Cristiana, Finance Accountant