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Customer Success

Helping software businesses run and grow

What does Customer Success mean at Paddle?

We work with our existing sellers to educate them on our platform, help them make the most of it and find ways to grow their revenue.

Education

Responsive

Shared

Customer

Team

Technology

We’ll make sure you constantly grow and learn

From the day you'll start you'll get a comprehensive onboarding across markets, competitors and products. Your constant exposure to other teams will make you one of the respected cross-departmental experts at Paddle. We'll craft a personal development plan to get you where you want, whether it's becoming a technical expert or managing a team. You'll also get the external training you want, whether it's courses, books or education.

“I’ve met truly inspiring people during my time here, always felt supported, challenged and found opportunities to grow.”

Michal, Customer Success Specialist

A typical week in Customer Success

Timeline

Standups

Discuss performance, metrics and learnings from the previous week

Reviews

Review new business and work on issues with engineering and product

Timeline

Opportunities

Dive into data to spot potential improvements to our sellers' business

Campaigns

Working on campaign plans for our sellers, helping them succeed

Timeline

Collaboration

Help teams better understand seller pain points by providing the right content and collating feature requests

Advise

Daily interactions with our sellers, helping them with their issues and advising them on best use of our product

Benefits of working in Customer Success

You'll work with interesting and innovative businesses, interacting with some of the smartest people in the fastest growing tech companies. We do feel the love from customers when we do our job well and that's extremely rewarding. There's also a lot of camaraderie in a young and very friendly team, as well as constant learning and exposure to new trends. You'll enjoy a flat hierarchy where you can make a real impact on our business.

“I really enjoy the investigative process that comes with every issue. You're almost like a detective: each issue is different and I rarely see the same one twice!”

Joana, Technical Account Manager

Our hiring process

Initial phone call

An intro chat with our Talent team where you’ll walk us through your CV and we’ll explain the process, the company and the role in detail and help you understand how it fits within our ecosystem.

Second Stage Interview

Chat to some of your peers and senior members of your future team about your past experiences and how you’d apply them at Paddle. Find out more about the role and ask us questions.

Final Interview

Come see us on site and meet further team members and team leads. You will have been sent a task which you’ll walk your future manager through. Talk to us about your ideas and how you’d implement them at Paddle and ask final questions.

About Paddle

Paddle is the leading revenue delivery platform for SaaS companies that powers growth across acquisition, renewals and expansion. Deloitte Fast 50 named us amongst the fastest growing software companies in the UK four years running, and we’ve raised over $93m in funding from incredible investors such as FTV Capital, Kindred Capital, Notion Capital, and 83North.

Find out more