Payfac vs Merchant of Record

Merchant of Record vs Payment Facilitator: how are they different?

A payment facilitator (also known as a payfac) is a third-party merchant service that helps businesses process payments online. These are typically used by small businesses that don’t have established relationships with merchant accounts and banks (which is a costly process and takes months to set up). Going down the payfac route can often help businesses get on their feet quickly.

Payfacs look after:

• Payment processing on behalf of the seller (known as a sub-merchant), 
• Making sure payments meet compliance requirements like PCI, and so on,
• Handling fraud, chargebacks and handling disputes from the sub-merchant.

Examples of payfacs include: Stripe, PayPal, Shopify and Square.

On the other hand, a merchant of record in some ways is similar to payment facilitators. It handles the entire payment process, is responsible for compliance, risk management such as fraud and chargebacks.

Examples of merchant of records include: Paddle, Apple App Store, Amazon

However, when comparing payment facilitators vs merchant of record providers, payfacs are not responsible for tax calculation and filing them. That’s up to the seller to handle. Payment facilitators still need to:

• Calculate tax on every transaction
• Remit the correct tax amount in the relevant jurisdiction
• Ensure they’re compliant with regional sales tax, global sales tax and VAT

Sellers using payment facilitators often have to purchase separate sales tax software to ensure compliance with complicated tax laws, both regionally if you’re selling in the US, and globally with VAT and global sales tax. For example, Stripe is a payment facilitator, but you have to purchase their tax platform separately. 

Not only do you need to find the time to manage all these different platforms, but opting for a payment facilitator might end up costing you more in the long run, too.

Payfac vs Merchant of Record: Key Features

Both models look after payments in some form, but what is the difference?

Payment Facilitators

• Payfacs do not own the product. They handle payments and compliance
• They don't come with tax support. You either need to have an in-house team that can calculate and file taxes correctly, or purchase additional software that has this capability
• Refunds and chargebacks are not managed by the payfac. The seller (known as a sub-merchant) is responsible for sorting this out
• The sub-merchant is responsible for their customer's queries. The payfac will provide support on payments, but not to the seller's customers
• Sellers may incur extra fees for add-ons like localization, tax software etc.

Merchant of Record

• Like payfacs, a merchant of record does not own the product. MoRs like Paddle handle payment management, checkouts, compliance, tax collection and remittance, localization, customer service and more
• Tax is calculated and filed for you in the relevant jurisdictions. They are legally liable to be compliant with regional taxes, global sales tax and VAT
• Refunds and chargebacks are managed on your behalf with a MoR
• Customer service is provided for both sellers and their customers
• All-in-one fee per transaction with no hidden charges or extra costs

Avoid mounting admin and costs with Paddle’s global merchant of record

When it comes to payments, Paddle covers more than what payment facilitators can manage. A payment facilitator lacks tax compliance out of the box, doesn't cover chargebacks or refunds, so app and software founders will either need to do it themselves, or pay for extra software that will do it instead. 

There is a better way. Having a merchant of record like Paddle handle all your payment needs, like taxes are looked after as standard, so you can focus on your products and growing your business.

Need a Merchant of Record for your SaaS, app or digital product? Get started today